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What is LTE & how does it work?

So, what is #LTE? To most, it is a faster network technology. To network operators around the world, it is a way to simplify their infrastructures to reduce costs while improving the quality of their service to subscribers. Advertisements by network operators declare it as the “most advanced” network technology. In the end, it is Long Term Evolution of the Universal Mobile Telecommunications System (UMTS).  But that doesn’t tell us what LTE actually is. LTE is what the 3GPP (3rd Generation Partnership Project, the group responsible for standardizing and improving UMTS) designates as their next step. UMTS is the group...

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IoT Security Law

PocketFinder’s mission is to connect our customers with their loved ones and connect our business partners with their fleets securely. We know our customers expect their location info to be only for them to access. It is that extra layer of protection that adds to the peace of mind we provide those utilizing our GPS service.  Starting January 1st, 2020, California’s new security law goes to an effect called the Internet of Things (IoT) Security Law, coinciding with the California Consumer Privacy Act (CCPA). This new IoT security law dictates that any electronic device that is considered “connected” (uses the...

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LBT Fleet Tracking: Benefitting Any Size Business

In the world of GPS, vehicle tracking service for businesses is often focused on large fleets. The platforms and the features are designed for dispatchers managing hundreds- if not thousands- of drivers. And while that need can’t be ignored, small and mid-size businesses are often left in limbo. That’s where PocketFinder’s LBT Fleet tracking comes into play. Yes, it is designed to handle large fleets, but all the features also benefit small businesses who may only tracking a few vehicles. Every feature is capable of saving your business money and its time small businesses benefitted as well.  Streamlined Map Interface...

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3 Keys to a Successful Customer Service Experience

Everyone has been there- the dreaded call or email to customer support. Companies make you jump through hoops just to get a response back. Then, when you finally do, it’s like they weren’t paying attention to a word you said. Not only does frustration set in from not being heard, but you are still no closer to resolving the issue at hand. It’s not always this way, though. A customer service representative is your advocate while also balancing the health of the company. The support team is there to assist you directly and be the liaison to management and corporate....

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Tracking Loved Ones: Bluetooth vs. GPS

With so much technology available, purchasing the right tracker can sometimes feel overwhelming. As locating and tracking devices have improved over the years, it’s important to understand how they work in order to make the best decision for you and your family. In 2017, the CDC released a study that showed families of children with autism who used a tracking device reported improvements in quality of life. With an ever increasing “on-the-go” world, everyone deserves that peace of mind. Currently, the two main types of trackers you will see are Bluetooth and GPS. So, when it comes to your loved...

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